Grievance Mechanism

ORMEX has established a grievance mechanism to become aware of and to be able to respond to any claims, complaints and disputes arising by any stakeholders in relation with the ORMEX PROGRAM, STANDARD, Methodology, Certified Projects (non-Conformity), V-ACOR issuances and/or Transfers.

The proposed Grievance Mechanism is not applicable for any concerns that are not in the scope of the ORMEX Program and/or Standard and possible actions, such as any claim regarding local regulations or applicable law. The same applies for any allegation about ORMEX’s internal organisation, except if it is related to its service quality.

The Standard Executive Committee is responsible for:

handling the claims submission,
evaluating its eligibility to the Grievance Mechanism,
dealing with all the process (particularly in relation with the investigation),
making final decisions or initiating escalation to ORMEX’s directory,
and taking the appropriate action.

The Standard Executive Committee is also responsible for keeping all appropriate records.

The Grievance Mechanism does not limit the rights of any stakeholders to initiate any judicial claim, nor to initiate contractual dispute resolution provisions.

Make sure to review the dedicated “Grievance Mechanism” document before sending a claim.

ORMEX applies the Grievance Mechanism on fair, transparent, equitable, non-discriminatory and confidentiality principles, and promotes amicable settlements. Any reprisal against the complainant is prohibited.

To initiate a Complaint :

Open a Web Complaint Form

Make sure to review the dedicated “Grievance Mechanism” document before sending a claim.

Mandatory Check

“I have read and understood the Grievance Mechanism document and I agree to proceed with a Complaint according to this document.“

Anonymity

You are able to initiate an Anonymous Compliant. Nevertheless, ORMEX encourages you to identify yourself. You can make a request that your identity stays confidential, even though you’ve provided us all of the details. Be aware that an anonymous complaint limits our ability to obtain further information, limiting the investigation.

Send an anonymous complaint

Name

First Name

Last Name

Organization Name

Position at your Organization

Your Country

Complaint concerns

Complaint description

(3000 chars max)

Upload File UPLOAD

Please rename your documents with your first and last name or the title of your complaint.

OR Send an email

Feel free to send us a complaint by email: legal@ormex.io

OR Send a postal letter

Address us a postal letter at :

ORMEX (To: Legal & Standard Department) 18bis, rue d’Anjou, 75008, Paris, France

For any questions or assistance concerning the Grievance Mechanism, do not hesitate to contact our Legal & Standard department at legal@ormex.io

Status of Received Complaints

In this section you can observe the received complaints with a topic, additional information, its status, the date of submission and the closing date.